askEarth AG - Privacy Policy

last updated on April 8th, 2023.

This privacy policy will explain how askEarth AG uses the personal data we collect from you when you use our website/platform.

In the privacy policy, the terms 'we', 'our company', 'us' and 'askEarth' refer to askEarth AG.


  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

Our Company collects the following data:

Personal identification information:

  • Name
  • Email address
  • Profile Picture

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser's cookies.
  • Interact with our website.

Our Company may also receive your data indirectly from the following sources:

  • [Currently none]

How will we use your data?

Our Company collects your data so that we can:

  • Process your order, manage your account.
  • Email you with updates on services and products.
  • Email you with news on our current developments.
  • Email you with special offers on other services and products we think you might like.
  • Share anonymized KPIs.
  • Improve the user experience of our services and products.

If you agree, Our Company will share your data with our partner companies so that they may offer you their products and services.

  • [Currently none]

When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Our Company securely stores your data in the Matomo Cloud.

Our Company will keep your visitor data for 2 years. Once this time period has expired, your visitor data will automatically be deleted by matomo cloud. Your account data will be kept indefinitely, unless you request a deletion of your account.


Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

  • [Currently none]

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.

If you no longer wish to be contacted for marketing purposes, please write an email to

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access - You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.